Dedicated hosting is not a one-size fits all proposition. From the small entrepreneur working from her home to the Enterprise client focused on Continuity Planning; every organization has different needs. The hosting industry has ignored this fundamental fact for too long. At DedicatedNOW, we understand that even clients within the same industry have different needs. Beyond this, we also recognize that all clients require server management on some level - which is why we've included a robust support package with every server!
Dynamic Staff
DedicatedNOW's on site staff of server administrators and network engineers form the backbone of Dynamic Support. Over our 10 years in business, we've supported thousands of businesses in a multitude of different scenarios; and our staff brings that experience to the table to assist our clients with any need.
The Dynamic Support Comparison
DedicatedNOW's Dynamic Support vs. other managed hosts
|
Other Managed Hosting Providers |
DedicatedNOW |
| Owned Network |
Rarely. |
Yes!
Our 100% optical, 100% owned network is monitored round-the-clock! |
| Owned Datacenter |
Rarely. |
Yes!
We own our 55,000 sq ft facility, which is staffed 24/7 by Dynamic Support technicians.
 Click here for the full story on our datacenter. |
| Avg Support Time |
On request, not proactive. |
Better!
1 Hour SLA - our Dynamic Support technicians average a 15 minute response time on support requests! |
| Phone Support |
Rarely |
Yes!
24/7 Phone Support with on site server admins. |
| Network Redundancy |
Single router and single-homed edge switch. |
Yes!
Our own dark fiber ring connects to two redundant POPs and uses dual Cisco routers in an entirely redundant configuration at every level.
Read more about the DedicatedNOW Network. |
| Third Party Application Support |
On request, not proactive. |
Yes!
Dynamic Support technicians provide Best Effort third party application support, within 15 minutes. |
| Offsite backup |
No. |
Yes!
DedicatedNOW offers 50GB of FREE R1Soft CDP backup for every regularly priced server.
More information about backups and disaster recovery. |
| Control Panel Updates |
On request, not proactive. |
Yes!
We offer updates for all DedicatedNOW supplied control panels. We host our own cPanel update servers on site. |
| Free Hardware Replacement |
No SLA guarantee. |
Yes!
Hardware Replacement SLA - Our Dynamic Support technicians will replace failed hardware on any DedicatedNOW server, FREE of charge. |
| Service Monitoring |
On request, not proactive. |
Yes!
DedicatedNOW monitors all servers with SIM (System Integrity monitor) and PRM (Process Resource Monitor), as well as proactively monitors up to 10 services and provides repairs for upon downed service detection. |
| Resource Monitoring |
On request, not proactive. |
Yes!
DedicatedNOW monitors drive space, processor usage, server load, system memory and swap space. |
| Proactive DDOS prevention |
No. |
Yes!
DOS / DDOS installation of software based firewall rules to help block attacks. |
| Initial Hardening |
Yes.
Basic. |
Yes
Initial Security Hardening, APF Firewall installation, /tmp directory hardening, Rootkit Hunter installation and Catch PHP nobody spammers. |
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