Support
At DedicatedNOW, we take customer support seriously. We provide Dynamic Support across all servers, which is available 24/7 and here to help you with any and all issues you might have. But there's more! In addition to our managed Dynamic Support, we also include full server management with all systems we provide.
ManagedNOW Support
Our ManagedNOW support plan is included with every DedicatedNOW managed server and is part of our managed hosting service. It has many advanced services, including Apache security enhancement, monthly on-demand security assessment, and free security upgrades upon customer request.
Security Features
Apache Security enhancement (mod_security)
On-Demand Security Assessment (Monthly, upon request)
OS Hardening Checkup (Quarterly, upon request)
Initial Security Hardening (APF/BFD Firewall, /tmp hardening, Rootkit Hunter)
Catch PHP nobody Spammers
Compromised Server Recovery (DedicatedNOW will format a new HD, reinstall supported software, and assist with account restoration from the compromised drive)
Free Security upgrades upon customer request
Free assistance to help users track down abuse occurring on their servers
Free assistance to help users track down abuse occurring on their servers
Support Features
24/7/365 Live On-site Support via phone and helpdesk for the Operating Systems and Applications we support
24/7/365 Reboots free of charge
Free OS Reinstall (Monthly, upon request)
Free hardware replacement upon hardware failure
Free configuration of backups through DedicatedNOW supported control panel or R1soft
Legal Adult Content Allowed
Network Features
- 100% IP Network Uptime Guarantee
- Full 10Mbps or 100Mbps Access to our core network
- Dedicated Switch Port
Applications
Free minor troubleshooting of OS or control panel
Free control panel updates of any DedicatedNOW-supplied control panel
Free disabling of any incorrect customer-configured firewall
Free repair of any OS / pre-installed software causing system/software break
Free updates and patches for supported and pre-installed software upon request
15 Minutes Third Party Application Install and Support
Supported Control Panels
- cPanel – CentOS / FreeBSD
- Plesk – CentOS / Windows
Supported Software Firewalls
- APF
- CSF
- BFD
Supported Add-On Software
- Apache
- LightHTTPD
- PHP
- MySQL
- Exim
- Qmail
- Sendmail
- Courier
- Vpopmail
- Bind
- PureFTPD
- VSFtpd
- Horde Webmail
- Squirrel Webmail
- LiteSpeed Load Balancer
- LiteSpeed Web Server
Notes:
- Denotes an applicable monthly fee for licensing costs.
- Does not include the installation of Zen/IonCube or customized PHP configurations.
- Server Management is available with cPanel and Plesk servers.
- Our admin team will provide 15 minutes of support time per incident to install or support any 3rd party app. If required, additional time will be billed at $80/hour, and our admins will provide a time estimate before providing additional paid support.